Terms and conditions

Last reviewed: 24 September 2026. These terms govern purchases of products from beybladex.org.

1. Seller and customer service

Grupo de Recreación Deportiva ZOCER, Spanish tax ID G27623248, C/ Tamaragua 1, bajo, 38111 Santa Cruz de Tenerife, Spain. Canary Islands Register of Sports Organisations no. 9098-1442/26 G. Email: contacto@beybladex.org. Phone: +34 641 32 38 48.

2. Products, prices and orders

Each product page shows its features, availability and price in euros. The checkout summary shows the total before you select “Proceed to payment”, including delivery charges that can already be calculated. We send an order confirmation by email. If an item cannot be supplied, we will inform you and offer a solution or a full refund of the amount paid for that item, without limiting your statutory rights.

3. Stock, pre-orders and restocks

“In stock” means physical stock is available. “Pre-order” lets you reserve an item before release; “Restocking” lets you buy units from a confirmed incoming shipment. Release and arrival dates shown on product pages are estimates and can change for reasons outside our control. We will tell you about material changes, and you may request cancellation and a refund where appropriate. For orders with different availability dates, checkout offers the available grouped or separate deliveries and shows their costs.

4. Payment and delivery

Available payment methods appear at checkout and are processed by the relevant gateway. We do not store full card numbers. Delivery methods depend on the destination and order: coordinated collection, Correos Paquete Premium, grouped shipment or a transport charge pending confirmation. Where a transport charge is pending, we will tell you its amount and ask you to accept it before charging it. If you decline, you may cancel and obtain a refund of what you paid for that order. Carrier delivery estimates start when the parcel is dispatched; pre-order and restock dates are shown separately.

5. Cancellation, withdrawal and returns

Before dispatch, you can request cancellation from “My account” or by emailing us. If you buy remotely as a consumer, you can withdraw without giving a reason within 14 calendar days of receiving the goods, subject only to applicable statutory exceptions such as made-to-measure or clearly personalised goods. To exercise this right, email us a clear statement with your order number, name and item; we will provide return instructions.

Unless we made a mistake or the goods do not conform, you bear the direct cost of returning them. Please send them within 14 days after notifying us of withdrawal. We will refund via the original payment method the amount paid and, where applicable, the cost of the least expensive standard delivery within 14 days after your notice; we may wait until the goods arrive or you provide proof of return. Opening packaging to examine an item does not by itself remove the right to withdraw. You may be responsible for diminished value caused by handling beyond what is needed to inspect it.

6. Statutory guarantee and complaints

New goods benefit from the statutory guarantee against lack of conformity for three years from delivery, under applicable consumer law. If an item is defective or different from your order, contact us so we can arrange the appropriate remedy without charging costs that the seller must legally bear. Complaints can be sent to contacto@beybladex.org.

7. Contributions and applicable law

Contribution products, if offered, do not involve physical delivery. Their product page will state whether payment is one-time or recurring and how to cancel future charges. These terms are governed by Spanish law, always respecting mandatory consumer rights.

Simple withdrawal form

To Grupo de Recreación Deportiva ZOCER, C/ Tamaragua 1, bajo, 38111 Santa Cruz de Tenerife, contacto@beybladex.org: “I hereby withdraw from the purchase of [item], order [number], placed on [date] and received on [date]. Name and address: [details]. Date: [date].”